Key takeaways
- Use only our official channels: *831# and Paybill 7777727.
- Check the amount and details before you confirm any payment.
- Never share your PIN or passwords with anyone.
- Keep your confirmation message, and contact us if something looks wrong.
In today's digital age, security is at the forefront of every transaction we make. Whether you're topping up KSh 50 or KSh 5,000, you deserve to know your money is going exactly where you intend. This guide explains how to buy airtime safely with TekeTeke Airtime, and what to watch out for.
Two official ways to pay
Keeping things simple is a safety feature in itself. There are only two ways to buy airtime from TekeTeke:
- USSD: dial *831# from your phone.
- Paybill: use our Paybill number 7777727 and follow the instructions.
There is no app to download and no link to click. If anyone claiming to be TekeTeke asks you to pay in any other way, treat it with caution and check with us first.
A quick safety checklist
- Stick to official channels. Use *831# or Paybill 7777727, and get contact details only from this website or our verified social pages.
- Check before you confirm. Read the amount and details on your screen before approving any payment.
- Guard your PIN. Only enter your PIN on official prompts on your own phone, and never tell it to anyone, including callers.
- Keep your confirmation. Save the transaction confirmation message until your airtime has arrived.
- Take your time. Genuine services don't pressure you to act in seconds.
Common airtime scams to avoid
- Fake links and SMS promising free airtime or prizes if you click or share your details.
- "Wrong payment" calls asking you to send money back or reverse a transaction.
- Urgency tricks claiming your account will be closed unless you act now.
- Copycat pages on social media. Check that you're on our official Facebook, Instagram or TikTok accounts.
What to do if something looks wrong
- Stop, and don't share any further details.
- Keep the messages or take screenshots.
- Contact us on +254 713735116 (phone or WhatsApp, Monday to Friday, 8:00 AM to 8:00 PM) or through our online chat.
- Report suspicious messages to your mobile network provider.
Top up with confidence
We designed TekeTeke to be simple, transparent and easy to verify: one dial code, one Paybill number and instant confirmation of every transaction. Want a walkthrough? Read our step-by-step guide to buying airtime with *831#.
Ready to top up?
Dial *831# to buy airtime on any major network, free of charge, with 2% bonus airtime.
