Buying Airtime in Kenya: Your Top Questions Answered

We get a lot of questions about buying airtime, so we've gathered the most common ones in one place. If you can't find your answer here, our team is happy to help.

Getting started

How do I get airtime via USSD?

Dial *831# and follow the simple instructions to get your airtime. Our step-by-step guide shows you how.

Which networks can I buy airtime for?

TekeTeke works across all major networks in Kenya, including Safaricom, Airtel, Telkom and Faiba.

What is the minimum and maximum I can buy?

Our plans cover top-ups from KSh 10 (Teke Basic) up to KSh 11,000 (Teke Elite).

Payments

How do I use Paybill?

Use our Paybill number 7777727, then follow the instructions. See USSD or Paybill? for a comparison.

Is it free to buy airtime through *831#?

Yes. Buying airtime through *831# is free of charge.

How do I stay safe when paying?

Only use our official channels (*831# and Paybill 7777727) and never share your PIN. Read our safe payments guide.

Plans and offers

Is there a bonus or a special offer?

Yes. You get 2% bonus airtime when you buy through *831#, and we offer monthly promotions to our loyal customers. See how the 2% bonus works.

Do you offer bulk discounts or airtime gifting?

Teke Pro includes bulk airtime discounts and automated top-ups. Teke Elite adds airtime gifting, the highest bulk discounts and a dedicated account manager. Compare them in Basic, Pro or Elite?

Support

How do I get urgent help?

Contact us through our online chat for quick help, or call or WhatsApp +254 713735116.

When is your team available and where are you based?

Our business hours are Monday to Friday, 8:00 AM to 8:00 PM. You'll find us at Unga House, Westlands, Nairobi.