Key takeaways
- Call or WhatsApp +254 713735116, Monday to Friday, 8:00 AM to 8:00 PM.
- Use online chat or the contact form on our website.
- Our office is at Unga House, Westlands, Nairobi.
- Have your transaction details ready for faster help.
Even the simplest service sometimes needs a human being. TekeTeke customer support is here to answer questions about your top-ups, plans, promotions and bulk orders. This page gathers every way to reach us in one place, so you can pick the one that suits you.
Ways to contact TekeTeke customer support
Phone or WhatsApp
Call or send a WhatsApp message to +254 713735116. Our team is available Monday to Friday, 8:00 AM to 8:00 PM. WhatsApp is handy when you want to share details or a screenshot.
Online chat
Use the chat on our website for quick questions. It is a good choice when you are already browsing our plans and want a fast answer.
Contact form
Prefer to write it all down? Fill in the contact form on our website and we will get back to you.
Visit our office
You will find us at Unga House, Westlands, Nairobi. This works well for business customers who would like to talk through bulk needs in person.
What to have ready before you contact us
A few details help us solve things quickly. Before you reach out, try to gather:
- The phone number that was topped up and the network it belongs to.
- The amount, and roughly when you made the purchase.
- Whether you used *831# or Paybill 7777727.
- The confirmation message you received, if any.
- A short description of what happened and what you expected.
When you write to us, keep your message short and clear. One question at a time, with the details above, usually gets the quickest reply. If your enquiry is not urgent, the contact form is a calm way to explain everything properly.
Try these quick checks first
Some questions have fast answers you can check yourself:
- Not sure a purchase went through? Read how to confirm your airtime purchase went through.
- Wondering what to expect after paying? See how instant is instant.
- Made a slip when buying? Our guide to top-up mistakes and how to fix them may help.
Which contact option should you choose?
Each route suits a different situation, so here is a quick way to decide.
| Situation | Best option |
|---|---|
| Quick question while browsing | Online chat |
| Something urgent about a top-up | Phone call to +254 713735116 |
| You want to share a message or screenshot | WhatsApp on +254 713735116 |
| A detailed or business enquiry | Contact form or a visit to Unga House |
If you are a business customer asking about bulk purchases, mention how much you buy each month and which networks you need. It helps us point you to the right plan, whether that is Teke Pro or Teke Elite.
Stay in touch online
Follow us on Facebook, Instagram and TikTok for updates and offers. For urgent help outside office hours, you can still buy airtime any time, 24/7, by dialling *831#.
We are glad to help. Reach out on WhatsApp, and remember that *831# is always there when you just need airtime.
Frequently asked questions
What are TekeTeke customer support hours?
Our team is available Monday to Friday, 8:00 AM to 8:00 PM, by phone or WhatsApp on +254 713735116, as well as online chat.
Where is the TekeTeke office?
We are at Unga House, Westlands, Nairobi.
Can I buy airtime outside support hours?
Yes. You can buy airtime 24/7 by dialling *831# or using Paybill 7777727.
Ready to top up?
Dial *831# to buy airtime on any major network, free of charge, with 2% bonus airtime.
